We regret to hear about the issues you are having and would like to help you further.
If you have an issue relating to your purchased product, please place a claim clicking on the button below.
In order to efficiently process your request, please provide us the details listed below:
• Date of purchase
• A photo of your receipt or a screenshot of your order confirmation
• The Serial number of your product (if you do not know where to locate this, please visit the FAQ page for details)
• Photos/videos of the fault
• A short description of the fault and how it happened
• Your contact details including your telephone number which should include the country code, e.g. +44, in the event we need to contact you.
We aim to respond to you within two business days of receiving your claim submission. You are also most welcome to contact us if you need assistance through our Contact Us form.
Please remember to use the Case number as reference whenever you contact us to better improve our service.
We thank you for taking the time to provide us this information. Rest assured, we will assist you as quickly as possible.
Best wishes from BABYZEN and Stokke®